Police Complaints Advice Clinic

Phone 0401 090 833

The Police Complaints Advice Clinic assists people across Victoria in making complaints against Victoria Police and Protective Service Officers.

Appointments are available on Tuesdays and Wednesdays during University Semesters.

Phone 0401 090 833 to contact the Clinic.

You will be connected to an answering service.

Please leave your name and contact details (ie phone number and email address).

You will be contacted by the Clinic within 7 days.

Intake criteria

Our police complaints clinic receives far more complaints than it can assist with.  Due to our limited resources we cannot assist everyone.

We can only see people with a recent incident (within 12 months) that involves:

  1. Excessive force by police; or
  2. Racial profiling and other forms of discrimination; or
  3. Duty failure by police in the context of family violence.

Please note, the Police Complaints Clinic can not assist with criminal representation.

The clinic is committed to responding to all requests for assistance in a confidential, non-judgemental and respectful manner and sees people regardless of age, race, ethnicity, gender, sexual orientation or visa-status according to our intake criteria above.

If we cannot assist you as a client we can offer a referral and provide resources for you to make a complaint yourself.

What you can do after an incident with police:



The Clinic is run by the Flemington Kensington Community Legal Centre in partnership with the Melbourne University Law Public Interest Law Program.



Report on first year of operation 2015



Victoria’s corruption watchdog recommends major changes to the way complaints are handled against officers, Hamish Fitzsimmons, ABC Lateline, 15 September, 2016

VIDEO and Transcript:  Twenty years ago, police turned up at Corinna Horvath’s home over an unregistered car. They kicked in her door and she was beaten up.

1. Of the 51 allegations filed through the clinic as complaints with Victoria Police during 2015, only 1 was substantiated. This is a 2% substantiation rate.

2. The most frequent allegation made was excessive force.

3. Complainants came to the clinic from around the State with the highest concentration in the inner-west.

4. There continue to be allegations of racially biased policing despite Victoria Police’s zero
tolerance towards racial profiling.

5. There is a far higher demand for our service than we can provide.

We were able to provide ongoing casework for 67 people. 55 people seeking criminal defence work for matters linked to their police complaint were turned away. 112 people seeking ongoing casework assistance were turned away


The full report with case studies is available here (PDF).


This clinic is made possible by a partnership with the Melbourne University Law School’s Public Interest Law Clinic in which students support lawyers in public interest law organisations and directly assist in the delivery of legal services to clients.

It aims to give students practical legal experience and provide the community with much needed additional resources for public interest law causes, particularly the provision of legal advice and assistance to disadvantaged clients.

The Police Complaints Advice Clinic will:

1)      Provide an accessible, high-quality legal advice, referral and support service for Victorians alleging human rights abuses or mistreatment by police or PSO’s;

2)      Meet the diverse and complex needs (legal, emotional, systemic and therapeutic) of clients with a focus upon effective remedies, police accountability and human rights outcomes;

3)      Ensure a best practice clinical legal education model for students which promotes a principled and professional, public interest law practice;

4)      Provide an experiential and collaborative learning environment for students with experienced clinical supervision, support and assessment;

5)      Collate and analyze statewide client data, utilise case studies, client stories and key cases for strategic systemic advocacy and law reform for police accountability and human rights.


See: From the Classroom to the Clinic.

For information about how you can support this clinic please see:

Support Our Work